--- title: Blank or white screen after signing in description: A blank screen after signing in usually means you're signed in but the page didn't load. The most common cause is an old bookmark. --- [Skip to content](https://support.orilearning.com/knowledge/blank-screen-after-sign-in#main-content) [![logo (1)-1](https://support.orilearning.com/hs-fs/hubfs/logo%20(1)-1.png?width=100&height=95&name=logo%20(1)-1.png)](https://orilearning.com/) - [Contact Us](https://support.orilearning.com/open-a-support-ticket) - [Ori Learning Website](https://orilearning.com/) Open main navigation Close main navigation - [Contact Us](https://support.orilearning.com/open-a-support-ticket) - [Ori Learning Website](https://orilearning.com/) - [Contact us](https://support.orilearning.com/open-a-support-ticket) [Contact us](https://support.orilearning.com/open-a-support-ticket?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.orilearning.com/knowledge?hsLang=en) 2. [Help & troubleshooting](https://support.orilearning.com/knowledge/help-troubleshooting?hsLang=en) 3. [Loading & device problems](https://support.orilearning.com/knowledge/help-troubleshooting?hsLang=en#loading-device-problems) # Blank or white screen after signing in A blank screen after signing in usually means you're signed in but the page didn't load. The most common cause is an old bookmark. Cached data, an out-of-date browser, your school network or a problem on our side can also cause it. **For:** teachers and students ### Refresh, then go in from app.orilearning.com 1. Refresh the page. 2. If it's still blank, close every Ori tab. 3. Open a new tab and type app.orilearning.com yourself. Don't use a bookmark or an autocomplete suggestion. 4. Click 'Teacher Sign In / Register' (students click 'Student Sign In') and sign in again. ### Clear your browser's cache, or try another browser If it's still blank, clear your browser's history and cached files. 1. In Chrome, click the three-dot menu, then 'History', then 'Clear browsing data'. 2. Choose 'All time', then click 'Clear data'. Then try another browser, another device or an incognito window. If only one student is affected, try another device and let your IT team know. Use a current version of Chrome, Edge, Safari or Firefox, with JavaScript, cookies and websockets turned on. More in [Technology requirements: browsers and devices](https://support.orilearning.com/knowledge/technology-requirements?hsLang=en). ### If a shared device opens as the previous student If a shared device opens as the previous student, sign that student out, close every tab, then open a new tab and sign in. ### If the page loads but shows nothing assigned If the page loads but shows no courses or sessions, your account may not have anything assigned yet. That's different from a blank screen. ### If it's still blank Run the [diagnostics page](https://app.orilearning.com/diagnostics/), then send us a request with a screenshot that shows the address bar. ### Still need help? Include: - a screenshot that shows the address bar - your browser and device - what you've already tried from this page - whether it's one person or several [Send us a request](https://support.orilearning.com/open-a-support-ticket?hsLang=en) — or, if someone is available, [chat with us](https://support.orilearning.com/open-a-support-ticket?hsLang=en). You can also email support@orilearning.com with the same details. **What happens next:** we'll acknowledge your request, come back to you if we need to confirm anything, and tell you when it's done. - [Frequently Asked Questions](https://support.orilearning.com/knowledge/frequently-asked-questions?hsLang=en#main-content) - [Rostering/Integrations](https://support.orilearning.com/knowledge/frequently-asked-questions?hsLang=en#rostering-integrations) - [Tips + Updates](https://support.orilearning.com/knowledge/tips-updates?hsLang=en#main-content) - [New Feature Updates](https://support.orilearning.com/knowledge/tips-updates?hsLang=en#new-feature-updates) - [Intro to Ori](https://support.orilearning.com/knowledge/intro-to-ori?hsLang=en) - [Asynchronous Training](https://support.orilearning.com/knowledge/asynchronous-training?hsLang=en#main-content) - [Asynchronous Training Videos for Administrators](https://support.orilearning.com/knowledge/asynchronous-training?hsLang=en#asynchronous-training-videos-for-administrators) - [Admin Portal](https://support.orilearning.com/knowledge/admin-portal?hsLang=en#main-content) - [District and Site Admins](https://support.orilearning.com/knowledge/admin-portal?hsLang=en#district-and-site-admins) - [Schools (Sites)](https://support.orilearning.com/knowledge/admin-portal?hsLang=en#schools-sites) - [Classes](https://support.orilearning.com/knowledge/admin-portal?hsLang=en#classes) - [Create Teacher and Students Accouts](https://support.orilearning.com/knowledge/admin-portal?hsLang=en#create-teacher-and-students-accouts) - [Managing and Allocating Licenses](https://support.orilearning.com/knowledge/admin-portal?hsLang=en#managing-and-allocating-licenses) - [Deactivating and Deleting Accounts](https://support.orilearning.com/knowledge/admin-portal?hsLang=en#deactivating-and-deleting-accounts) - [Teacher Portal](https://support.orilearning.com/knowledge/teacher-portal?hsLang=en#main-content) - [Additional Tips](https://support.orilearning.com/knowledge/teacher-portal?hsLang=en#additional-tips) - [Student Portal](https://support.orilearning.com/knowledge/student-portal?hsLang=en#main-content) - [Getting Started](https://support.orilearning.com/knowledge/student-portal?hsLang=en#getting-started) - [Sessions](https://support.orilearning.com/knowledge/student-portal?hsLang=en#sessions) - [Data and Grades](https://support.orilearning.com/knowledge/student-portal?hsLang=en#data-and-grades) - [Support](https://support.orilearning.com/knowledge/support?hsLang=en) - [Teachers](https://support.orilearning.com/knowledge/teachers?hsLang=en#main-content) - [Get started](https://support.orilearning.com/knowledge/teachers?hsLang=en#get-started) - [Sign in & your account](https://support.orilearning.com/knowledge/teachers?hsLang=en#sign-in-your-account) - [Assign & teach](https://support.orilearning.com/knowledge/teachers?hsLang=en#assign-teach) - [Classes & students](https://support.orilearning.com/knowledge/teachers?hsLang=en#classes-students) - [Curriculum & materials](https://support.orilearning.com/knowledge/teachers?hsLang=en#curriculum-materials) - [Grades & results](https://support.orilearning.com/knowledge/teachers?hsLang=en#grades-results) - [Fix a problem](https://support.orilearning.com/knowledge/teachers?hsLang=en#fix-a-problem) - [School & district admins](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#main-content) - [Sign in & admin access](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#sign-in-admin-access) - [Managing classes](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#managing-classes) - [Managing sites](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#managing-sites) - [Teacher & student accounts](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#teacher-student-accounts) - [Rostering](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#rostering) - [Licenses](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#licenses) - [Transfers between districts](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#transfers-between-districts) - [Reports](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#reports) - [Student sign-in & access](https://support.orilearning.com/knowledge/student-sign-in-access?hsLang=en#main-content) - [Sign in](https://support.orilearning.com/knowledge/student-sign-in-access?hsLang=en#sign-in) - [What students see](https://support.orilearning.com/knowledge/student-sign-in-access?hsLang=en#what-students-see) - [District IT](https://support.orilearning.com/knowledge/district-it?hsLang=en#main-content) - [Rostering & sign-in setup](https://support.orilearning.com/knowledge/district-it?hsLang=en#rostering-sign-in-setup) - [Network, devices & privacy](https://support.orilearning.com/knowledge/district-it?hsLang=en#network-devices-privacy) - [Buying & billing](https://support.orilearning.com/knowledge/buying-billing?hsLang=en#main-content) - [Buying & renewals](https://support.orilearning.com/knowledge/buying-billing?hsLang=en#buying-renewals) - [Help & troubleshooting](https://support.orilearning.com/knowledge/help-troubleshooting?hsLang=en#main-content) - [Loading & device problems](https://support.orilearning.com/knowledge/help-troubleshooting?hsLang=en#loading-device-problems) - [Get help from Ori](https://support.orilearning.com/knowledge/help-troubleshooting?hsLang=en#get-help-from-ori) - [Sample Contact Page](https://oneder-3819245.hs-sites.com/sample-contact) - [Sample About Page](https://oneder-3819245.hs-sites.com/sample-about) - [Default HubSpot Blog](https://oneder-3819245.hs-sites.com/blog) [![Chill listening crop-3](https://support.orilearning.com/hs-fs/hubfs/ori_app_logo-primary-margins.png?width=40&height=30&name=ori_app_logo-primary-margins.png "Chill listening crop-3")](https://orilearning.com) Copyright © 2026, Ori Learning