--- title: A lesson won't open, loads slowly or disconnects on one device description: If a lesson opens on one device but not another, the problem is the device or the network, not the lesson. --- [Skip to content](https://support.orilearning.com/knowledge/lesson-wont-open-on-one-device#main-content) [![logo (1)-1](https://support.orilearning.com/hs-fs/hubfs/logo%20(1)-1.png?width=100&height=95&name=logo%20(1)-1.png)](https://orilearning.com/) - [Contact Us](https://support.orilearning.com/open-a-support-ticket) - [Ori Learning Website](https://orilearning.com/) Open main navigation Close main navigation - [Contact Us](https://support.orilearning.com/open-a-support-ticket) - [Ori Learning Website](https://orilearning.com/) - [Contact us](https://support.orilearning.com/open-a-support-ticket) [Contact us](https://support.orilearning.com/open-a-support-ticket?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.orilearning.com/knowledge?hsLang=en) 2. [Help & troubleshooting](https://support.orilearning.com/knowledge/help-troubleshooting?hsLang=en) 3. [Loading & device problems](https://support.orilearning.com/knowledge/help-troubleshooting?hsLang=en#loading-device-problems) # A lesson won't open, loads slowly or disconnects on one device If a lesson opens on one device but not another, the problem is the device or the network, not the lesson. How fast lessons load depends on your device and internet connection. **For:** teachers, and the district IT team who looks after the device ### Try another device on the same network If it works on another device on the same network, check the first device's browser, operating system and extensions. ### Try a phone hotspot If it works on a phone hotspot but not the school network, ask your district IT team to allow Ori Learning's websites. What to allow is in [Allowlist Ori's websites and email senders](https://support.orilearning.com/knowledge/allowlist-ori?hsLang=en). ### If a session keeps disconnecting A session that keeps dropping and reconnecting every few seconds points to the network. ### What to tell your IT team Tell your IT team: - which devices and browsers fail and which work - whether it only fails on the school network - the lesson and class - what happens - whether it's one student or the whole class ### If IT says the network and device are fine If your IT team says the network and device are fine, or the lesson stopped working for everyone at once, send us a request with a screenshot, the lesson name and what IT checked. ### Still need help? Include: - a screenshot of what you see - the lesson name - what your IT team checked [Send us a request](https://support.orilearning.com/open-a-support-ticket?hsLang=en) — or, if someone is available, [chat with us](https://support.orilearning.com/open-a-support-ticket?hsLang=en). 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