--- title: Report a bug, or check whether Ori is down description: Send us a request with the details below. If a whole class is stuck right now, chat with us if someone is available. --- [Skip to content](https://support.orilearning.com/knowledge/report-a-bug-or-outage#main-content) [![logo (1)-1](https://support.orilearning.com/hs-fs/hubfs/logo%20(1)-1.png?width=100&height=95&name=logo%20(1)-1.png)](https://orilearning.com/) - [Contact Us](https://support.orilearning.com/open-a-support-ticket) - [Ori Learning Website](https://orilearning.com/) Open main navigation Close main navigation - [Contact Us](https://support.orilearning.com/open-a-support-ticket) - [Ori Learning Website](https://orilearning.com/) - [Contact us](https://support.orilearning.com/open-a-support-ticket) [Contact us](https://support.orilearning.com/open-a-support-ticket?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.orilearning.com/knowledge?hsLang=en) 2. [Help & troubleshooting](https://support.orilearning.com/knowledge/help-troubleshooting?hsLang=en) 3. [Get help from Ori](https://support.orilearning.com/knowledge/help-troubleshooting?hsLang=en#get-help-from-ori) # Report a bug, or check whether Ori is down Send us a request with the details below. If a whole class is stuck right now, chat with us if someone is available. **For:** anyone using Ori ### Check your connection to Ori The diagnostics page checks your browser's connection to Ori, and you don't need to sign in. 1. Go to [app.orilearning.com/diagnostics/](https://app.orilearning.com/diagnostics/). 2. Wait for the checks to finish. Two rows show 'Not Run' when you're signed out, which is expected. 3. Click 'Send Diagnostic Data'. 4. Add a screenshot of the results to your request. ### If a lesson or assessment shows an error Start with [A lesson or assessment shows an error, or its video won't play](https://support.orilearning.com/knowledge/lesson-shows-an-error?hsLang=en). ### What to include - what you were doing, what you expected and what happened - the exact error text - a screenshot that shows the address bar - the time and your time zone - your browser and device - whether anyone else sees it Don't include passwords, student names, dates of birth, ID numbers, health or IEP details, or payment details in a request. A student's username and class name are all we need. If you send a screenshot, crop out student names. [Send us a request](https://support.orilearning.com/open-a-support-ticket?hsLang=en) — or, if someone is available, [chat with us](https://support.orilearning.com/open-a-support-ticket?hsLang=en). You can also email support@orilearning.com with the same details. **What happens next:** we'll acknowledge your request, come back to you if we need to confirm anything, and tell you when it's done. - [Frequently Asked Questions](https://support.orilearning.com/knowledge/frequently-asked-questions?hsLang=en#main-content) - [Rostering/Integrations](https://support.orilearning.com/knowledge/frequently-asked-questions?hsLang=en#rostering-integrations) - [Tips + Updates](https://support.orilearning.com/knowledge/tips-updates?hsLang=en#main-content) - [New Feature Updates](https://support.orilearning.com/knowledge/tips-updates?hsLang=en#new-feature-updates) - [Intro to Ori](https://support.orilearning.com/knowledge/intro-to-ori?hsLang=en) - [Asynchronous Training](https://support.orilearning.com/knowledge/asynchronous-training?hsLang=en) - [Student Portal](https://support.orilearning.com/knowledge/student-portal?hsLang=en#main-content) - [Getting Started](https://support.orilearning.com/knowledge/student-portal?hsLang=en#getting-started) - [Sessions](https://support.orilearning.com/knowledge/student-portal?hsLang=en#sessions) - [Data and Grades](https://support.orilearning.com/knowledge/student-portal?hsLang=en#data-and-grades) - [Support](https://support.orilearning.com/knowledge/support?hsLang=en) - [Teachers](https://support.orilearning.com/knowledge/teachers?hsLang=en#main-content) - [Get started](https://support.orilearning.com/knowledge/teachers?hsLang=en#get-started) - [Sign in & your account](https://support.orilearning.com/knowledge/teachers?hsLang=en#sign-in-your-account) - [Assign & teach](https://support.orilearning.com/knowledge/teachers?hsLang=en#assign-teach) - [Classes & students](https://support.orilearning.com/knowledge/teachers?hsLang=en#classes-students) - [Curriculum & materials](https://support.orilearning.com/knowledge/teachers?hsLang=en#curriculum-materials) - [Grades & results](https://support.orilearning.com/knowledge/teachers?hsLang=en#grades-results) - [Fix a problem](https://support.orilearning.com/knowledge/teachers?hsLang=en#fix-a-problem) - [School & district admins](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#main-content) - [Sign in & admin access](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#sign-in-admin-access) - [Managing classes](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#managing-classes) - [Managing sites](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#managing-sites) - [Teacher & student accounts](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#teacher-student-accounts) - [Rostering](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#rostering) - [Licenses](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#licenses) - [Transfers between districts](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#transfers-between-districts) - [Reports](https://support.orilearning.com/knowledge/school-district-admins?hsLang=en#reports) - [Student sign-in & access](https://support.orilearning.com/knowledge/student-sign-in-access?hsLang=en#main-content) - [Sign in](https://support.orilearning.com/knowledge/student-sign-in-access?hsLang=en#sign-in) - [What students see](https://support.orilearning.com/knowledge/student-sign-in-access?hsLang=en#what-students-see) - [District IT](https://support.orilearning.com/knowledge/district-it?hsLang=en#main-content) - [Rostering & sign-in setup](https://support.orilearning.com/knowledge/district-it?hsLang=en#rostering-sign-in-setup) - [Network, devices & privacy](https://support.orilearning.com/knowledge/district-it?hsLang=en#network-devices-privacy) - [Buying & billing](https://support.orilearning.com/knowledge/buying-billing?hsLang=en#main-content) - [Buying & renewals](https://support.orilearning.com/knowledge/buying-billing?hsLang=en#buying-renewals) - [Help & troubleshooting](https://support.orilearning.com/knowledge/help-troubleshooting?hsLang=en#main-content) - [Loading & device problems](https://support.orilearning.com/knowledge/help-troubleshooting?hsLang=en#loading-device-problems) - [Get help from Ori](https://support.orilearning.com/knowledge/help-troubleshooting?hsLang=en#get-help-from-ori) - [Sample Contact Page](https://oneder-3819245.hs-sites.com/sample-contact) - [Sample About Page](https://oneder-3819245.hs-sites.com/sample-about) - [Default HubSpot Blog](https://oneder-3819245.hs-sites.com/blog) [![Chill listening crop-3](https://support.orilearning.com/hs-fs/hubfs/ori_app_logo-primary-margins.png?width=40&height=30&name=ori_app_logo-primary-margins.png "Chill listening crop-3")](https://orilearning.com) Copyright © 2026, Ori Learning