---
title: See which students have licenses, and what expired or locked licenses mean
description: District admins see the district's licenses under 'Licenses' in the admin portal. To see which students hold a license, open your school's 'Allocate Licenses'.
---

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# See which students have licenses, and what expired or locked licenses mean

District admins see the district's licenses under 'Licenses' in the admin portal. To see which students hold a license, open your school's 'Allocate Licenses'.

**For:** school (site) admins and district admins

### See your district's licenses (district admins)

1. In the [admin portal](https://app.orilearning.com/admin), click 'Licenses'.
2. To narrow the list, use 'Filter' to show 'Pending', 'Active', 'Expires Soon' or 'Expired' subscriptions.
3. Click a subscription to see its 'Start Date', 'End Date', 'Quantity', 'Used', 'Order Confirmation Code' and how its licenses are split across schools.

Each subscription in the list shows its 'Product', 'Valid' dates, 'Used / Total' and 'Status'.

'Pending' means the license hasn't started yet. Until its start date, students see the 'no valid license' message.

Licenses are held per student and per curriculum. A Transition license doesn't cover an Emotional Well-Being course, and the reverse is also true.

### See which students have a license

In your school's 'Allocate Licenses', choose the 'License'. Students who hold that license are ticked. In 'Allocate Licenses', the 'License' menu shows each license's product and dates. Each student's row shows their license status and days left, for example 'Active (365 days left)', or 'Not Allocated'. The steps are in [Allocate licenses](https://support.orilearning.com/knowledge/allocate-licenses?hsLang=en).

If your school's dashboard shows a 'Licenses' card, it lists the curriculum licensed to your school. If something looks missing, send us a request.

### Locked licenses

Once a student has started work on a course, their license locks. In 'Allocate Licenses' it shows a lock icon and the checkbox is greyed out, so you can't remove it.

If you need a locked license freed, send us a request.

### Expired licenses

You can't allocate or remove seats on an expired license: the checkboxes and 'Save' are greyed out.

If a license shows 'Expires Soon' or 'Expired', or its dates look wrong, send us a request about renewing or extending it. See [Renew, add licenses or ask for an extension](https://support.orilearning.com/knowledge/renew-or-add-licenses?hsLang=en).

### Get a printable list of your licenses (district admins)

To get a printable list of your district's licenses, run the 'Licensing' report: in 'Reports', choose 'Licensing' in 'Report:', click 'Generate Report', then click 'Export to Excel'.

Your 'Order Confirmation Code' is on your subscription in the admin portal: open 'Licenses', then the subscription, and look under 'Order Information'. Include it, or your purchase order number, when you ask about a missing course.

### Still need help?

Include:

- your district and school
- the subscription's 'Product', and its 'Order Confirmation Code' or your purchase order number when you ask about a missing course
- the username and class name of any student whose license is locked
- the exact message you saw, if any

[Send us a request](https://support.orilearning.com/open-a-support-ticket?hsLang=en) — or, if someone is available, [chat with us](https://support.orilearning.com/open-a-support-ticket?hsLang=en). You can also email support@orilearning.com with the same details.

**What happens next:** we'll acknowledge your request, come back to you if we need to confirm anything, and tell you when it's done.

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