Help a teacher reset their password (admins)

Send the teacher a password reset email from their account in the admin portal. Only student passwords can be set by someone else, so you can't choose a teacher's password for them.

For: school (site) admins and district admins

Send a password reset email

In the admin portal you can send any teacher or student a password reset email from their record.

1. In the admin portal, open the teacher's account. Edit a teacher's or student's account shows how to find it.
2. Click 'Reset Password'.
3. Click 'Okay'.

'Reset password email sent' confirms it.

If 'Reset Password' is greyed out, the account has no email address: add one first.

If the link in a welcome email doesn't work

If the link in a teacher's welcome email doesn't work, send them a password reset email with 'Reset Password'.

Other ways a teacher changes their password

A teacher or admin changes their own password: with 'Forgot password?' on the sign-in page, from a reset email their admin sends, or in 'My Account'.

For other sign-in problems, the teacher can see Can't sign in as a teacher.

Still need help?

Include:

• Your district and school
• The email on the teacher's Ori account
• How the teacher normally signs in
• What happens, and the exact message

Send us a request — or, if someone is available, chat with us. You can also email support@orilearning.com with the same details.

What happens next: we'll acknowledge your request, come back to you if we need to confirm anything, and tell you when it's done.